22ji Privacy Policy

1. Introduction

This Privacy Policy describes how 22ji collects, uses, stores, and shares personal information when you use our platform at 22ji.net. It applies to all players who register an account, use any of our games or services, or simply browse the site.

We take privacy seriously — not because it's required, but because it's the right way to treat the people who trust us with their information. When you sign up and play on 22ji, you're sharing details with us. This policy is our commitment to being transparent about exactly how those details are handled.

2. What Information We Collect

We collect only what's necessary to operate your account, process transactions, and keep the platform secure. Here's a clear breakdown of the categories:

We do not collect information we don't need. If you choose not to provide certain data — such as identity documents — you may still be able to use some parts of the platform, but certain features like withdrawals will require verification to proceed.

3. How We Use Your Information

Every piece of information we collect has a purpose. Below are the primary reasons we process player data:

• Account management — creating your account, processing logins, and maintaining your player profile.
• Transaction processing — handling deposits and withdrawals in Philippine Peso (₱) through supported local payment methods.
• Identity and age verification — confirming that players are at least 21 years old and that accounts belong to real people.
• Security and fraud prevention — detecting unusual activity, preventing account takeovers, and protecting the integrity of the platform.
• Platform improvement — understanding how players use the site so we can make better decisions about features, speed, and game selection.
• Customer support — being able to assist you effectively when you contact us with questions or issues.
• Responsible gaming — monitoring play patterns to identify signs of problem gambling and providing appropriate tools or support where necessary.
• Communications — sending you account-related notifications, security alerts, and — where you've opted in — relevant platform updates or promotions.

We do not use your data for purposes beyond what is described here without your explicit consent. We do not sell your personal information to third-party advertisers.

4. How We Store and Protect Your Data

All data on 22ji is stored on servers with appropriate physical and technical security measures. Sensitive information — including financial details and identity documents — is encrypted in storage and during transmission using industry-standard SSL (Secure Sockets Layer) technology.

Access to personal data within our organisation is strictly limited to staff who need it to do their job. We conduct regular internal reviews of who has access to what, and we revoke access when it's no longer required.

For account access, we support OTP (one-time password) verification as an additional layer of security. We strongly encourage all players to enable this feature within their account settings. If you believe someone else has accessed your account without permission, contact our support team immediately — we can freeze your account while the situation is investigated.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data may be shared in the following limited circumstances:

• Payment providers — to process your ₱ deposits and withdrawals through supported local e-wallets and Philippine online banking channels. These providers handle financial data under their own privacy standards.
• Game providers — some game platforms integrated into our lobby may receive session-level data necessary to run the game correctly. No personally identifiable information beyond what's technically required is shared.
• Identity verification services — to validate government-issued IDs during the KYC process. These are handled by secure third-party verification tools.
• Service providers — companies we work with to operate the platform, such as cloud infrastructure providers and technical support tools. All such providers are bound by confidentiality obligations.
• Legal requirements — where we are required to disclose information by law, court order, or relevant regulatory authority, we will comply. We will notify you where legally permissible to do so.

In all cases, we share only what is necessary for the specific purpose and ensure that recipient parties are held to appropriate data handling standards.

6. Cookies and Tracking

22ji uses cookies and similar tracking technologies to operate the platform correctly and understand how it's being used. Here's what we use and why:

• Essential cookies — required for basic platform functionality, including keeping you logged in during a session. Without these, the site won't work properly.
• Analytics cookies — help us understand how players navigate the site, which pages are visited most, and where technical issues arise. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and suspicious login behaviour.
• Preference cookies — remember settings you've applied so you don't have to reset them each time you visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform. Analytics and preference cookies can generally be turned off without impacting core functionality.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and transaction records — retained for a minimum period to comply with applicable record-keeping obligations.
• Identity documents — kept for the duration of your account relationship and as required by applicable financial and gaming regulations.
• Support communications — retained to maintain a record of issues raised and their resolution, which helps us improve over time.
• Security and access logs — held for a limited period to support fraud investigations if needed.

When data is no longer needed and there is no legal reason to retain it, we securely delete or anonymise it. You may request deletion of your data subject to our legal obligations — see the section on your rights below.

8. Your Rights

As a player on 22ji, you have the following rights in relation to your personal data. To exercise any of these, contact us at [email protected]:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any information we hold is inaccurate or outdated, you can ask us to update it.
• Right to deletion — you can request that we delete your personal data, subject to legal retention requirements.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time.
• Right to object — you may object to certain types of data processing, including direct marketing.

We aim to respond to all data-related requests within 30 days. Some requests may take longer depending on complexity; we will notify you if that's the case.

9. Minors

22ji is strictly for players aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If we discover that a minor has created an account or provided personal data, we will close the account and delete all associated information immediately.

If you believe a minor has been accessing or attempting to access 22ji, please contact us so we can address it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, updates to applicable laws, or improvements to our data practices. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are significant, we will notify registered players through their account or via their registered email address. We encourage you to review this page periodically. Continued use of 22ji after a policy update takes effect indicates acceptance of the revised terms.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is being handled, please reach out to us directly:

You can also visit our FAQ page for answers to common questions about accounts, payments, and platform use.